FAQ

While guest checkout may be available, we highly recommend creating an account and logging in before purchasing. This allows our team to provide better support and helps you track your order history more efficiently.

All purchased codes are delivered directly to your User Dashboard under the “Order History” section. This ensures your codes are stored securely in one place.

If you haven’t received an email or cannot find your code in your dashboard after a few minutes, please contact our Live Support immediately. We are here to ensure your delivery is successful.

Due to the nature of digital goods, codes cannot be exchanged or refunded once they have been delivered. However, if the delivery process has not yet started, an exchange might be possible. Please double-check the region and platform before finalizing your payment.

Compatibility varies by platform. We recommend checking your account settings or profile section on the specific platform (Steam, PlayStation, etc.) to verify your registered region before purchasing.

In the rare event of a technical issue, please contact our support team and provide the following:

• A full screenshot of the error message.
• Your account name/username on the platform.
• Your registered email address on lvlkey.

Resolution time depends on the response from the official provider or brand. We must wait for their verification to ensure a fair resolution. Rest assured, we will follow up on your case until it is resolved.

Currently, we exclusively accept Cryptocurrencies for fast and secure global transactions. We are working on adding more payment options in the near future. Stay tuned for updates!

Yes. To maintain a secure marketplace and prevent fraudulent activities, KYC verification is mandatory for high-value orders. This helps us protect both our platform and our customers.